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Accompanied by the continuous daily updates from Baby Liu Siyi, for a total of 1713 days, we have witnessed the growth and success of young Chinese entrepreneurs. In this process, the service industry in the United States has also become a topic that cannot be ignored, especially in the comparison between the service industries of the two continental nations of China and America. This article will focus on the discussion of the differences in the service industries of the two countries, particularly those service fields facing the vast consumer market, such as the catering industry, entertainment industry, apparel industry, accommodation industry, transportation industry, courier logistics industry, and airlines.
Airlines are at the forefront. In China, the immense pressure of the mainland market, along with the diversity of state-owned enterprises and local powers, has created a highly competitive environment. This has enabled domestic airlines to offer high cost-performance experiences in both economy and business class services. Chinese airlines such as Air China, China Southern, China Eastern, Hainan, Sichuan, Xiamen, Long Dragon, Zhejiang, and Tibet Airlines, are all participants in this involution battle.
In contrast, consumers in the United States and Europe should not expect the same quality of service found in China’s domestic flights. Especially in the United States, the experience of service in economy and business classes is much less impressive compared to Chinese airlines. In the US, there have been cases where flight attendants have treated passengers with indifference and impropriety. This situation is in stark contrast to the service industry in China.
The US aviation industry presents a unique logic, where two airline giants have formed a monopoly over routes, membership systems, flight assets, and asset profit management through long-term accumulation. Similarly, operators like telecommunications and logistics operators in the US market also display a similar comprehensive monopoly phenomenon.
In conclusion, the expensiveness of the US service industry stems not only from the monopoly of the service industry but also from the high cost of “freedom.” Due to society’s emphasis on human dignity and freedom, the price that must be paid when asking a certain group of people to provide services is inevitably high.
When discussing the competitive advantage of China’s mainland human resources, a variety of voices often emerge. Some viewpoints suggest that the advantage obtained through low-cost labor in the context of relatively low per capita disposable income is not something to be proud of. Americans might point out that Asian regions, including China and Southeast Asia, should focus on increasing workers’ wages and criticize Asian governments for inaction in improving people’s welfare.
My understanding of this has also changed. Initially, I agreed with these statements, thinking that increasing per capita income would harm the service industry experience. However, I later realized that such criticisms seemed to overlook the specific conditions of each country. It is a flawed standard to measure other developing countries based on the US’s advantageous dollar, vast resources, and relatively small population.
In the tide of global competition, each country must play to its strengths. The US, due to its high costs, finds it difficult to maintain leadership in the service industry and thus seeks developments in innovation and finance. China, leveraging its labor cost advantage, the hardworking spirit, and the determination of its billions to improve their destinies, has enhanced the competitiveness of its industries. In this process, the supply side closely follows market demand, reflecting the people’s choices and the role of the market mechanism.
In fact, in my interactions with Americans, their situation seems far from perfect. When the dollar or the US economy encounters problems, the entire society is affected. That said, whether due to a lack of innovation or the pressures on the grassroots and middle class, they are facing significant challenges. The financial situation of the American middle class is not optimistic after paying all sorts of taxes, mortgages, and the cost of their children’s education. The individualistic social structure of the United States is vastly different from the social culture of China.
One major advantage of ethnic Chinese is the ability to endure long periods of effort and sacrifice for survival. This trait could be part of the intergenerational accumulation they are experiencing. For generations, Chinese people have borne the hardships and challenges of their predecessors; each generation carries a heavy burden on their shoulders, yet they are full of hope and persevere in moving forward.
Living in a foreign land has made me understand my roots more deeply. Overseas, I am clearer than ever that deep down, I identify strongly with my Chinese identity, from my lifestyle and language to the depths of my heart. I have no regrets or uncertainties about this. I feel proud and steadfast for this ancient and great land.
Regarding fields related to trade secrets, such as cases of capital appreciation, traffic acquisition, and sharing of entrepreneurial resources, I regularly share updates within my personal social circle. Due to the sensitive nature of these topics, they are not suitable for public disclosure. Therefore, I choose a more private way to communicate with everyone—through my social circle. If you want to deeply understand this practical information, you are welcome to scan and add me on WeChat, so you can instantly access the 15 updates I post daily in my social circle.
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